Privacy Policy

Effective Date: May 30, 2025

Hairy Thought-Buster (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information about you and your child when you use our services, including the Hairy Thought-Buster The Truth of You! package, personalised letter service, and any related digital or physical products (“Services”).

HI THERE

Welcome to our Privacy Policy! These boxes aren’t legally binding, you can use them as an aid for understanding the legal language.

1. Information We Collect

  • We may collect personal information directly from you, including:

    a. Your Information (Parent, Teacher, or Child Professional):

    • Name

    • Email address

    • Mailing address (if relevant)

    • Role or relationship to the child

    b. Your Child’s Information:

    To personalise letters and experiences, we may collect:

    • Full name

    • Mailing address

    • Age or date of birth

    • Interests, preferences, behaviours, circumstances or traits you share with us

    c. Usage Information:

    We may collect non-identifiable data on how you interact with our Services (e.g., time spent on activities, general engagement) to improve the experience.

BASICALLY...

“Personal Information” is information someone can use to identify you.

2. Why We Collect Personal Information

We collect your and your child’s personal information to:

  • Send personalised letters and content to your child

  • Provide and improve our Services

  • Communicate with you about your orders, updates, or promotions

  • Understand what’s most helpful to families and children

  • Fulfil legal obligations

3. Who We Disclose Information To

We only disclose personal information when reasonably necessary for the intended purpose, including:

  • AI Personalisation Tools:
    When personalising letters or experiences using AI technology, we only input your child’s first name, relevant circumstances and traits or preferences. We do not input full names or addresses.

  • Third-party printing and mailing providers who help us prepare and send your child’s personalised letter. These providers are required to comply with confidentiality and data security obligations.

  • Technology service providers that assist us in hosting or delivering our Services (e.g., secure cloud platforms).

  • Government agencies or law enforcement if required by law.

We do not sell or rent your or your child’s personal information to third parties.

4. Consent and Authority

By using our Services and providing your child’s information, you confirm that:

  • You are the child’s parent or legal guardian; or

  • You are a teacher, counsellor, or child professional with appropriate authority and/or consent to provide this information on behalf of the child and their family.

5. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access or disclosure. This includes secure storage systems, encrypted platforms, and confidentiality agreements with staff and service providers.

If information is no longer needed, we will take steps to destroy or de-identify it securely.

6. Overseas Disclosure

Our core operations are based in Australia. However, some service providers (such as cloud or printing services) may be based overseas or store data offshore. Where this occurs, we ensure that appropriate safeguards are in place and that these providers are bound by privacy obligations equivalent to those under Australian law.

7. Access and Correction

You have the right to access and correct any personal information we hold about you or your child. To make a request, contact us using the details below. We may need to verify your identity before fulfilling your request.

8. Opt-Out and Data Deletion

You may withdraw your consent, opt out of communications, or request deletion of your or your child’s information at any time by emailing us.

Please note that if you withdraw consent or delete certain information, some Services (such as personalised letters) may no longer be available.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or service offerings. The latest version will always be posted on our website.

10. Contact Us

If you have any questions about this policy, wish to access or correct personal information, or make a complaint about a potential privacy breach, please contact:

Hairy Thought-Buster Privacy Officer

📬 Mailing Address: 52 Carlyle Road, East Lindfield NSW 2070, Australia
📧 Email: hello@hairythoughtbuster.com

We aim to respond to all queries or complaints within 10 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.